Shipping and Returns


Effective as of 26th March 2020.

(a) We offer express shipping for all orders made with That Glow Tho Sdn Bhd.

(b) Orders are shipped on business days only (Monday-Friday, excluding bank holidays).

(c) For in-stock items, your order will be processed and shipped on the same day for orders made before 12pm and next working day for orders made after 12pm, after order verification and credit approval. (Delivery time frame is 1-2 business day(s) for Klang Valley; 3-5 working days for rest of Malaysia). 

(d) We use flat-rate shipping  of RM 12.00 for Peninsula Malaysia, RM 30.00 for East Malaysia for orders below RM 300.00. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation.

(e) Free shipping is provided if the order (after discount, if applicable) is RM 350 and above.

(f) We do not deliver to P.O boxes

(g) Orders will be processed and shipped once payment verification is received.

(h) You will not be billed for items purchased until the items have shipped.


International: We do not ship items purchased from this website to any other destination outside of Malaysia.


Please note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused. But we will always try our best to get your products to you as soon as possible.


If your recent purchase arrived defected or damaged, we have a 30-day exchange policy upon receipt of order, subject to the following terms and conditions:

 (a) Item must be in its original purchase condition with photos taken of the damages of defects

 (b) or incorrect delivery of products, product packaging must be unopened, unused, unmarked  and not defaced in any       manner

 (c) Items purchased as part of a set or a multi-item pack must be returned as a whole set.

 (d) This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

 (e) Shipping cost associated with the return of the product will be covered by That Glow Tho for defected or damaged products.

We do not provide refunds or returns for change of mind.

If all the requirements mentioned are met, contact Customer Service at with your order number and the item you wish to return. Refunds will be in the form of a That Glow Tho’s GLOWe-Gift Card to be used on your next online purchase, or refunded via the payment method used by you.